When you purchase something from Amazon, BestBuy or any other online retailer, how do you know to trust the website with your payment information? It is because you trust your browser, which placed its trust in the web domain’s Certificate Authority, to notify you of any misrepresentation of the domain you are browsing. Unlike humans, machines such as your laptop or mobile cannot visually identify, validate and establish trust with other machines.
Digital certificates are the only true representation of trust online, and now hackers are using this trust against us. In fact, selling digital certificates has become quite a lucrative job. Cybercriminals steal these certificates and in turn, gain access to valuable data. Some even sell for up to $1,200 each on the dark web, making them more expensive than handguns, counterfeit passports, and stolen credit cards, according to research by the Cyber Security Research Institute.1
As data centers become more and more complex —encompassing applications, networking devices and virtual and physical servers —many IT organizations are implementing critical service management systems. However, implementing and managing these diverse systems to support service management processes— such as event and incident management, change management, and disaster recovery tasks— often results in manually coordinated hand‑offs, adding significant risk to service availability. Multiple teams are involved in the process, which makes very tedious and time-consuming.
Today, we are all living and working in an increasingly digital world, and in response, network infrastructure is becoming more and more complex. The last decade was witness to tremendous change on the technology front – increased use of technology by people (“Apps Everywhere”), a shift toward truly digital businesses and advancements in the networking industry to support business demand.