As data centers become more and more complex —encompassing applications, networking devices and virtual and physical servers —many IT organizations are implementing critical service management systems. However, implementing and managing these diverse systems to support service management processes— such as event and incident management, change management, and disaster recovery tasks— often results in manually coordinated hand‑offs, adding significant risk to service availability. Multiple teams are involved in the process, which makes very tedious and time-consuming.
Today, we are all living and working in an increasingly digital world, and in response, network infrastructure is becoming more and more complex. The last decade was witness to tremendous change on the technology front – increased use of technology by people (“Apps Everywhere”), a shift toward truly digital businesses and advancements in the networking industry to support business demand.
The widespread digital transformation is requiring businesses to be dynamic and adapt to changes quickly. Organizations must ensure all IT initiatives (existing and new) are aligned to drive business value. This requires rethinking their approach to people, process and technology and striving for more agile infrastructure over a stable and controlled delivery alone. If done right, this evaluation process typically leads to the adoption of the hybrid infrastructure or the use of automation and other more modern approaches.