Incident Management Takes A Whole New Avatar – AppViewX Now Integrates with PagerDuty!


We have some news that’s bound to set the alarm bells ringing – but in a good way.

AppViewX now integrates with PagerDuty, the real-time incident notification and alarm aggregation platform, infusing much-needed speed and clarity into incident management

About AppViewX

AppViewX is a modular, low-code network automation and orchestration platform for hybrid and multi-cloud environments. It enables engineers to design and execute visual workflows for a myriad of network processes, from simple configuration changes to policy-based automation and governance. It offers advanced monitoring, context-driven troubleshooting, and self-servicing capabilities, bridging the divide between DevSecOps and NetOps.

About PagerDuty

PagerDuty, Inc. is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real-time and bring together the right people to fix problems faster and prevent them in the future.

How Does the AppViewX-PagerDuty Integration Help Enterprises?

AppViewX’s network services monitoring and event-driven workflow automation solution, combined with PagerDuty’s detecting, alerting, and triage capabilities, helps network, application, and security Ops teams diagnose incidents, eliminate false positives, and apply troubleshooting workflows to mitigate and eventually remediate the issue. This systematic approach empowers enterprises to uphold their SLAs while also reducing analyst fatigue.

To know how the integration works, check out The Integration Guide.

Key Benefits

Higher-Than-Ever Network Availability

Enjoy always-on network and application services with almost zero downtime and outages. PagerDuty’s real-time incident detection and triage set the context for engineers to deploy AppViewX’s remediation workflows quickly. Engineers can resolve issues well before they have a significant impact on the network, obliterating downtime.

Event-Driven Incident and Problem Management

AppViewX proactively gathers data about the incident and triggers an event in PagerDuty, which immediately alerts engineers on-call via phone(IVR) or chat apps. Detection, alerting, and assignment all happen at one go from an integrated platform – teams do not have to analyze the incident once they receive the alert, determine its nature, then route it to the responsible engineer. AppViewX’s self-serviceable workflows remove the need for an expert to be present – the on-call engineers can deploy appropriate troubleshooting workflows to resolve the incident and get the system up and running in no time.

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Cross-Team Collaboration for Faster Resolution

For incidents that require the coordination of multiple teams across functions, like DevOps, SecOps, and NetOps, PagerDuty aggregates alarms and alerts primary responders across the teams. Each team can then access and execute workflows that are relevant to their function from AppViewX’s RBAC-enabled service catalog (say an application needs to be disabled for troubleshooting – the application team can self-service the workflow to execute that task). This coordinated effort from multiple teams dramatically reduces the MTTR as compared to a single team managing the incident.

App-Centric Visibility into the Infrastructure

Low visibility and lack of self-servicing in reducing MTTR are one of the main reasons for long, error-prone incident resolution. The Control Center and AppVision features of AppViewX provide topological, application-centric views of the network infrastructure. When AppViewX triggers an event in PagerDuty, it provides the exact location and impact details of the incident with respect to the network and application services, enabling PagerDuty to relay the information to the engineers and operations teams over the alert. This saves them the time they need to spend to locate the incident and empowers them to take instant action.

Post-Mortem Analysis and Prevention of Future Incidents

Get to the bottom of the problem with detailed post-mortem reports from AppViewX and PagerDuty. Perform root cause analysis, weed out outliers that could lead to incidents, and eliminate future incidents by continuously monitoring the health, performance, and state of the application and network devices.

Want to know more about the integration? Book a live demo with our platform experts.

About the Author

Nishevitha Ramamoorthy

Nishevitha Ramamoorthy

Product Marketing Manager - AppViewX AUTOMATION+

Nishevitha is the product marketer at AppViewX. She writes, does research, and builds strategies to communicate the product's value to prospective buyers.

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