SEM & SEO Specialist

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Position Summary:

We are looking for a SEO & SEM expert who has a good grasp of search engine marketing (SEM) startegies that will drive demand, and who is well versed in planning, implementing, and executing SEO strategies.

We are looking for an individual who can help achieve our demand targets for both our paid and organic startegies via SEM and SEO best practices. We will need someone who has proven experience in building pipeline through paid search marketing like PPC campaigns, and who can boost our organic reach as well with on page and off page optimization.

Nature and scope of the role:

  • Executing tests, collecting and analyzing data, identifying trends and insights in order to achieve maximum ROI in paid search campaigns
  • Tracking, reporting and analyzing website analytics, pay-per-click (PPC) initiatives and campaigns
  • Managing campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies
  • Optimize landing pages and high performing website pages to maximize conversion
  • Conduct market research on keywords, consumer trends, and competing brands and constantly evolve strategy.
  • Analyzing and interpreting research and analytic data to inform the marketing strategy.
  • Designing and developing online marketing campaigns to maximize search engine returns and website traffic.
  • Implementing on page and off page SEO best practices.
  • Curating content for high-impact ads and coordinating with the designers and writers to ensure that all content is aligned with SEO best practices.
  • Keeping up to date with the latest advancements in search trends, PPC strategies, and SEO best practices.

Primary Skillset:

  • Working experience as a Search Engine Marketing (SEM) Specialist, Pay Per Click Manager across Google, Yahoo and Bing
  • Well-versed in performance marketing, conversion, and online customer acquisition
  • Up-to-date with the latest trends and best practices in search engine marketing and SEO
  • In-depth experience with bid management tools
  • Experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)
  • Strong analytical skills and experience generating SEM reports
  • Familiarity with A/B and multivariate experiments
  • Outstanding analytical, interpersonal, and organizational skills.
  • Exceptional oral and written communication skills.
  • Ability to work in a team or individually as and when required.
  • Strong understanding of SEO and SEM techniques and best practices.
  • Experience with a variety of content management systems such as WordPress

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

Manager IT Infrastructure

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Job Description:

We are looking for an Senior IT Consultant to take up the responsibility and accountability of operations for the smooth running of our systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of the AppViewX’s computing needs.

You will have improved skills, a proven professional experience and a detailed knowledge of the industry’s best pra ctice processes.

Nature and scope of the role:

  • Experience in Windows Server, Active directory, Hyper V,Windows client
  • Experience in Windows Web Server(IIS)
  • Experience in SAN
  • Experience in Bio Metrics and Access cards
  • Hands on Experience in VMWare, Hyper-V, KVM, PROXMOX and OpenStack (Any two must)
  • Experience in Cloud (AWS, Azure andGoogle)
  • Experience in IT day to day Operations considering end-user SLA
  • Basic knowledge of PKI certificates of websites
  • Manage Client Security Compliance-Documentation, Evidence and RFPs
  • Maintaining and Improving ISMS
  • Ensuring GDPR Compliance
  • Support IT day to day Operations considering end user SLA
  • Manage Techno Commercial Activities
  • Vendor management and getting quotes as per specification
  • Preparation of CAPEX with all technical details.
  • Strong team building and people management skills are amust

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

Site Reliability Engineer-Lead

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Nature and scope of the role:

  • Run the production SaaS environment by monitoring availability and taking a holistic view of system health
  • Be responsible for documenting cases to reflect the actions taken, informing customers of problem status and providing solution(s) or workarounds as developed in a professional timely fashion, over the life time of the support request.
  • Improve reliability, quality, and time-to-market of our suite of software solutions
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Take ownership of customer issues when escalated by customer management. Drive to resolve issues effectively, escalating cases to development teams where necessary.
  • Work closely with engineering to develop work arounds to issues and suggest product changes to accommodate customer needs
  • Building monitoring tools & automate CI/CD process to help operations

Primary Skill Set:

  • Bachelor’s degree in computer science, IT or equivalent
  • 3+yrs of Recent and extensive hands-on experience using AWS,GCP
  • 3+yrs of Recent and extensive hands-on experience in Linux
  • Experience in Docker containerization & Kubernetes orchestration
  • 3+yrs of Recent and extensive hands-on experience using Prometheus, ELK, EFK, Jaeger and other monitoring tools
  • Expertise in Terraform, HelmChart, Python/Shell Scripting
  • Expertise in CI/CD pipeline
  • Implement new automation code for server, applications, configurations and cloud management
  • Knowledge of networking technologies, internetworking devices and protocols such as TCP/IP,HTTP, SSL/TLS,DNS etc.
  • A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
  • Previous success in technical engineering.
  • Troubleshoot, debug, and diagnose customer issues encountered in the field.

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

Subject Matter Expert-PKI

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Job Summary:

AppViewX is seeking PKI/Identity Engineer who plays a key role providing technical leadership and assist in the role of subject matter expert on Key lifecycle management, PKI and IAM (Identity &Access Management).

Assist on solving problems, working with customers, and have a strong technical background in Identity and security technologies including various SSL Certificate and Identity management.

The role offers you the opportunity to innovate and design the product to solve industry operations.

Key Technical skills:

  • Microsoft PKI Windows and Key Certificate Life Cycle Management
  • Enterprise wide SSH Key Management
  • Design and Deployment of End point Protection solutions
  • Design and Deployment of Hardware Security Module (HSM) for the Certification Authority
  • Lead and manage multiple Network Security projects
  • Solid grounding in ITIL Service Management best practices
  • Can debate where appropriate to other technical lead and business contacts
  • Ability to present detailed technical information i n a n easily understandable format
  • Able to lead functional requirement walk-through and quality reviews
  • Has experience in developing and maintaining technical reference documents
  • Familiar with technical documentation standards, guidelines and best practices
  • Communicate with customers and internal teams to gather the requirements.
  • Ideate the requirement into the AppViewX CLM product.
  • Liase between customer/sales and internal dev teams for the requirements to be developed.
  • Test the feature developed to customer satisfaction.
  • Train sales and customers about the feature developed.
  • Setup l a b and test infrastructure.

Key behavioral Skills:

  • Excellent communication skills (verbal and written)
  • Strong leadership skills
  • Excellent Analytical and problem solving skills
  • Should be able to handle multiple priorities and balance time across different priorities

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

Network Architect | Load Balancer & Virtualization

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Roles and Responsibilities

Lead the Design and Implementation project of Network Virtualization across F5 & CISCO ACI | VMware NSX

  • Technical Architect leading the design and deployment of enterprise level virtualized network.
  • Liaise with the Project Managers and Application owners to schedule the changes.
  • Represent changes on the Network CAB meetings for review and risk assessment.
  • Focus on all aspects of networking including engineering, design, deploying, operating, and scaling a
    high-performance network that provides world-class availability and security.
  • Resolve technical issues through diligent research, reproduction, and troubleshooting
  • Bean advocate for network virtualizationon NSX / CISCOACI
  • Mentor and deliver training to other technical staff in Network troubleshooting topics
  • Take on problems and engage with NSX engineers on reported issues, including identifying viable
    workarounds.
  • Involved in designing, building, and testing the NSX network infrastructure components
  • Participates in the planning and development of process, technology, tools, and utilities that
    automate the operation, monitoring, and documentation.
  • Troubleshoot traffic flow layer2/layer3.
  • Create virtual network infrastructure and dynamic routing configuration
  • Create and maintain detailed technical documentation.
  • Desired Profile

  • Understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP sub netting and Address Management, firewalling andF5 load balancers.
  • Experience with network components such as ASR routers, switches, firewalls, ASA, etc.
  • Virtual networking components VSG,Nexus1000V, BGP & OSPF protocol.
  • CCNA/CCNP R & S or equivalent certification and / or related work experience
  • F5 101/201 or equivalent certification and/ or related work experience.
  • Experience supporting large enterprise deployments
  • Hands on experience with VMware ESX Server/ CISCO ACI
  • Strong understanding of networking and virtualization technologies
  • VMware NSX experience

Good to have skills

  • Experience with scripting languages
  • ITSM Framework Exposure

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

Network Security Engineer Cloud

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Position Summary:

We are looking for a skilled Network Technician to undertake tasks of network development and maintenance. You will be responsible for designing the network in ways that optimize its performance. You are a competent individual with great passion for technology. Your analytical mind set will be essential for effective troubleshooting and improving the network functions. The goal is to create and sustain a well-functioning and reliable network to ensure the unobtrusive operation of business. You will be expected to manage and maintain the health of the network environment while ensuring quality performance. You will execute your skills and qualification to execute and implement network functions that are smooth and result oriented.

Role and Responsibilities

  • Focus on in-depth problem analysis of the company’s products and their integration into customer environments using troubleshooting skills and technical knowledge to isolate, analyze and provide resolution to internal and external customer issues and responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area.
  • Applying your Network experience with cloud resources with public and private network resources
  • Providing Network Engineering support of production and non-production environments on and offsite.
  • Responsible for server builds, patch management, virtual machine management, automation etc.
  • Developing and maintaining high standards for policies and procedures.
  • Troubleshooting and debugging environments and infrastructure problems
  • Hands-on experience migrating workloads on premises to public cloud; automating environment deployments in AWS using Terraform, Cloud formation or other methodologies; building and supporting a highly available and multisite environment.
  • Experience with implementing EC2 instances in an Active Directory setting
  • Experience with: ELBs, RDS, S3, RedShift, VPC.
  • Working knowledge of web and application Network devices and server architecture for public clouds and onprem devices.
  • Providing Systems Engineering support of production and non-production environments onpremises and offpremises.
  • Gathering requirements, analyzing, designing, developing, testing, maintaining and migrating platforms in Local and Cloud

Requirements:

  • 6 to 10 years of managing Networking & Linux server infrastructure.
  • 4+ years working with AWS-VPC, Transit Gateway, EC2, RDS, RedShift
  • 2+ years experience with automation experience-Ansible, Cloud Formation, Terraform, PowerShell, Bash
  • Securing the AWS environment-Security Groups, WAF, Security Hub.
  • The problems and issues faced will be general, and may require understanding of broader set of issues.

Mandate skills:

  • Networking & Cloud

Good to have skills

  • Load Balancers
  • AppViewX
  • ITSM process

Network Security Engineer

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Position Summary:

You will be expected to manage and maintain the health of the network environment while ensuring quality performance. You will execute your skills and qualification to execute and implement network functions that are smooth and result oriented.

Job Description:

We are looking for a skilled Network Technician to undertake tasks of network development and maintenance. You will be responsible for designing the network in ways that optimize its performance. You are a competent individual with great passion for technology. Your analytical mind set will be essential for effective troubleshooting and improving the network functions. The goal is to create and sustain a well-functioning and reliable network to ensure the unobtrusive operation of business.

Primary Skillset:

  • You can work on Juniper, Checkpoint, Fortinet firewalls
  • You have proven detailed experience in designing and building large-scale solutions in large, financial institutions.
  • You have technical knowledge of all major components of network infrastructure used within the group (Data Network, Network Security and VOIP)
  • You possess thorough knowledge of the TCP/IP protocol, VLSM, IP address allocation, IPAM Tools.
  • You have in-depth knowledge of routing protocols IGRP, EIGRP, OSPF and BGP.
  • You possess the ability to effectively communicate and sell complex solutions.
  • You have experience in participating in virtual teams in a complex network environment.
  • You have experience handling Cisco products like Routers, switches
  • You are capable of bringing together expert knowledge from across the organization and consolidating into a cohesive end-to-end solution
  • Familiarity with load balancers (F5, AVI) etc., WAF’s and common network architectures. You have a good working knowledge of standard UNIX/Linux command line tools
  • Coding experience – having in addition to Python knowledge in other scripting languages is good to have.

Value Adds:

  • You are a go-getter and a forward thinker
  • Your communication skills are excellent
  • You manage time well and understand the need to prioritize
  • You complete projects within estimated deadlines and are a team player
  • You enjoy the work you do

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

Python Developer

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Position Summary:

The role offers individual to work with the Global Services offshore development team, the individual is also expected to be expert in finalizing the approaches and solutions to the client for any of the use cases defined by the client, expect the individual to be good in any one of the industry followed estimation techniques, will have to work with cross functional teams within the organization and has to possess good team handling and collaboration skills, should be willing to learn python and invest time in learning new technologies, candidates with Network domain experiences are preferred. We majorly focus on agile model that is scalable and performance based python development practices that’s helps in achieves the outcomes of our clients globally.

Primary Skillset:

  • Good understanding of networking. Experience on ADC, Firewall desired but not mandatory
  • Candidate should have excellent problem solving skills and should be very good in Object Oriented Programming
  • Overall should have a minimum of 3 + years of experience in any Python
  • Experience in one (or more) scripting languages: Perl, Unix Shell is an added advantage
  • The candidate should be able to quickly gain an understanding of the AppViewX automation; Change Management platform
  • Demonstrated ability to troubleshoot difficult technical issues
  • Candidate is expected to be in a customer-facing role and requires strong inter-personal skills in addition to strong technical skills.
  • Candidate should have excellent verbal and written communication Skills.
  • Candidate should demonstrate strong multi-tasking capability; and must be able to adapt to dynamic business requirements, and deliver Project on-time.
  • Candidate should work well in a team environment; and partner with internal scrum teams for specific project implementation that require (requirements/design documentation, systems configuration, test documentation/execution, issue identification and resolution).
  • Candidate should demonstrate personal commitment to quality and customer service
  • Candidate might be required to any travel to client location as demanded by business.
  • Should have a learn on the Fly attitude
  • Should have experience in providing on the go technical solutions to Customers

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

Salesforce Developer

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Job Summary:

The primary responsibility of this role is to provide administration and operational CRM support for senior management and field sales. The Specialist works closely with sales operations to optimize the sales process and interacts with other departments to ensure that the sales department’s needs are met, including Customer Success, Delivery, Support, Marketing, HR, Admin, Finance, etc. Should build Visual-force, APEX, Lightning Components and also experience working with Salesforce Data.

Nature and Scope of the Role:

  • Strong experience in Development and Customization in Salesforce is must (Lightning Platform Development Mandatory)
  • Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com
  • Design, develop, test, document, and deploy high-quality business solutions on the Force.com platform based on the business requirements and also experience in deploying AppExchange applications in Salesforce
  • Experience working with Force.com IDE, Data Loader and Salesforce.com sandbox environment development using data integration technologies as web services, working with REST/SOAP APIs, etc
  • In depth understanding of Salesforce Profiles/Roles based on hierarchy and Sharing Rules, Validation Rules, Tasks, Workflow rules, Process Builder and Triggers, etc
  • Create and customize reports and dashboards in Salesforce
  • Configure and customize Salesforce standard and custom objects
  • Extensive understanding of the Salesforce data model and how and when to create custom objects, junction objects, and other model items
  • Good knowledge of Salesforce recommended best practice around design and development required
  • Build integration and interfaces using SFDC Web Services API (Integrating Salesforce CRM with various other tools like Marketo, Clari, Zoom Info, etc.)
  • Experience configuring and customizing functional areas of the Sales Cloud
  • Participate in systems analysis, training, and testing Salesforce to stringent sales process and data capturing methodologies
  • Research and respond to internal client and technical issues
  • Conduct ad-hoc quality checks in CRM database across all modules

Primary Skill Set

  • Strong analytical skills and expert in Excel Skills
  • Successfully demonstrates strong communication (verbal and written) skills
  • Ability to work in a dynamic environment under tight deadlines
  • Operates at the highest level of integrity
  • A self-starter, working independently, with ability to make decisions
  • Perform all job functions with a positive and professional attitude

Customer Success Architect (PKI Expert)

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Job Description:

Customer Success Architect will play a key role in driving Customer onboarding, Solutioning and adoption of product by being a customer advocate. You will be the primary technical contact in the AppViewX CS organization and work closely with customers, sales, delivery, product management and CSM’s to deliver effective solutions for automating customers IT Network infrastructure and Public Key Infrastructure. You will combine your deep expertise of technical knowledge with customer business objectives /challenges to coach customers on how to use AppViewX to realize value faster.

Nature and Scope of the Role:

Onboarding

  • Work closely with Sales solution teams to help technical transition of account from Pre-Sales to the Customer Success Management program.
  • Coach client about product features and capabilities during the on-boarding process.
  • Design on boarding plans working with our Customer Success Managers that identify and solve specific business challenges for our new customers.
  • Scope customer objectives/success criteria with in-depth technical attention to help customer Go-live quickly.
  • Design and implement AppViewX Platform to Solve the toughest automation problems the customer is trying to solve.

Adoption and Value Quantification

  • Evaluate customer adoption data and coach customers on areas of adoption by providing demos and training sessions where needed.
  • Lead customer lunch and learn sessions for both technical and non-technical end users to help them adopt products quickly.
  • Act as a trusted technical advisor by assisting customers navigate technical challenges through their lifecycle.
  • Plan new use cases as part of account growth/renewal strategy by helping customer realize the business value

Customer Experience/Engagement

  • Integrate retention, adoption, user experience and happiness as part of every customer engagement strategy.
  • Serve as the first point of escalation for customer escalations, working closely with our Solution Support teams on solving issues
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.
  • Contribute to customer Business reviews highlighting potential areas of improvements.
  • Travel to the USA and Europe on Business Visa to grow customer network when required

Roadmap Planning

  • Partner closely with other cross-functional team members (e.g. sales, product management, support, Services , delivery) to translate business needs and product requirements into new solutions
  • Work closely with our PM/SME teams to prioritize product enhancements and long term roadmap based on customer/industry priorities.

Documentation

  • Improve or develop technical documentation to enable customers
  • Help document internal and external knowledge Base articles that act as references for all How to questions

Primary Skillset:

  • Minimum 7+ years experience working in customer-facing technical roles (such as Solution Engineer, Professional Services Engineer, Technical Support Engineer, Subject Matter Expert)
  • Better understanding on Cryptography basics
  • Strong domain expertise on PKI, DNS, Active Directory, ADCS, CRL, OCSP
  • Certificate Life Cycle management/operations
  • Understanding on PKI infrastructure design/implementation process
  • PKI integrations, MSIntune, SCEP, other enrollment practice
  • PKI usecase creation, document, advocate customer on PKI security standards
  • Knowledge on Change management process, Disaster recovery, High availability scenarios
  • Expertise in Kubernetes
  • Linux / Windows server management -application expertise.
  • Network Architecture, Design and Deployment, App Management, Troubleshooting Skills.
  • CISSP / CISM / CISA is preferred.
  • Excellent organization, troubleshooting , problem solving, deployment and multitasking skills with ability to learn new technology in a fast space
  • You have hands-on experience in Linux and Windows Server operating systems
  • You possess the ability to troubleshoot and decode problems based on previous experience
  • Worked and interacted with F500 organizations in the North American or European markets
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Comfortable working in geographical time zones (US, EMEA, APAC) to align with the global team and in a fast paced environment