Director, SaaS Operations

USA | 10+ years

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Position Summary:

You will be expected to run operations for the Machine Identity platform as a Service in a dynamic, fast-moving marketplace, with success measured by operations-specific KPIs. You will collaborate closely with internal stakeholders, external partners and an agile team to drive platform availability to 99.99999.

To succeed in this role, you must possess a unique blend of business and technical savvy, and the personal drive and charisma to make your vision a reality.

Nature and Scope of the Role:

  • Exceptional presentation skills, because you will have direct interaction with management and key stake holders
  • Collaborate with IT, sourcing, and business stakeholders to identify and document all SaaS applications and subscriptions throughout the organization.
  • Create documentation around evaluation, integration and governance within IT best practices for application adoption, license provisioning, security, privacy, and user on- and off-boarding.
  • Determines KPI measurements for SaaS application adoption, usage and sentiment, and delivers reporting to stakeholders across the organization.
  • Evaluate and monitors SaaS application inventory across the organization for optimal cost-effectiveness, including the elimination of application or cost-center redundancy.
  • Leads teams to independently evaluate their best practices and adopt a value-driven approach
  • Extensive technical knowledge and experience, because you will be the expert in designing and providing solutions for enterprise level systems
  • Business acumen, because you will be involved in scoping the costs and resources, and managing the profitability of various projects
  • Visionary leadership skills, because you will initiate new ideas to be implemented as research and development projects, which may eventually lead to development of key IP assets
  • Rich knowledge on cloud platforms
  • High level of comfort communicating effectively across internal and external organizations

Your key responsibilities will be to:

  • Run Operations efficiently
  • Streamline infrastructure usage
  • Improve platform availability to 99.99999%
  • Drive up SaaS Customer Sat
  • Introduce and improve processes to make Operations better

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

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