Customer Success Project Manager

Bangalore/Chennai/Coimbatore | 6+ years

AppViewX is revolutionizing the way NetOps and DevSecOps teams deliver Machine Identity Management and Application Delivery Automation solutions services to Enterprise IT. The AppViewX Platform is a modular software application that enables the automation and orchestration of network infrastructure using an intuitive, context-aware, visual workflow. It quickly and easily translates business requirements into automation workflows that improve agility, enforce compliance, eliminate errors, and reduce cost. AppViewX customers are among the world’s most demanding Fortune 1000 organizations in financial services and banking, healthcare, oil and gas, manufacturing, and high tech.

Today, with Gartner Peer Insights rating of 4.9 out of 5, AppViewX automates NetOps, SecOps, and DevOps for six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. AppViewX is headquartered in New York, U.S. with additional offices in U.K., Australia and three development centers of excellence in India.

Position Summary:

The Customer success team is looking for an experienced technical project manager. This individual will be responsible for managing the on-boarding of new clients to Appviewx products (CERT+ and ADC+). Prior hands-on experience with large projects across business and functional groups with a strong emphasis on Public Key Infrastructure (PKI) is required.

Primary Skill Set:

  • 5+ years of Project Management experience
  • Planning meetings, publishing minutes, following-up on action items.
  • Ensuring the established on-boarding guidelines/requirements are met.
  • Working with client teams across the company to drive requirements and timelines.
  • Helping troubleshoot process/technical issues that arise during the on-boarding process.
  • Experience running such multiple onboarding projects in parallel.
  • Ability to build strong relationships and influence people at all levels.
  • Good knowledge in tracking project through MSP or Smartsheet.
  • Good to have CSM / Prince 2 practitioner / PMP certification.

Value Adds:

The ideal candidate must be a self-starter and able to work with minimal supervision. The individual must have the ability to grasp technical concepts quickly and summarize and document them clearly. The position requires excellent attention to detail, oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision making, analysis, and problem-solving skills.

The Total Rewards of being an AppViewXian:

Because AppViewX hires the best people, we work hard to provide a comprehensive program that make their lives better:

  • Competitive Compensation
  • Generous Time-Off
  • Health and accident insurance
  • Employee Assistance Program – services towards legal counseling, mental health, stress management, elder/childcare.
  • Health and Wellness Allowance

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