Client Information

The customer is an integrated managed healthcare consortium that has been providing healthcare for more than 60 years. It is the largest managed healthcare organization in the United States and one of the nation’s largest not-for-profit health plans, serving more than 10 million members.

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Business Challenges

The company had multiple application teams needed to perform tasks like server rotations that required procedures such as enabling and disabling the servers that were being load balanced. Since most traditional systems only have hard-coded roles defined in the application, the difficulty arose where,

  • There was no mechanism to control access in a granular way, so only certain tasks could be delegated to certain users.
  • All changes had to be performed by the network engineering team. Requests came via a ticketing system and tickets piled up in a queue.

The company recognized that mitigating these delays would save millions of dollars as well as network engineering team resources.

Solutions Delivered

AppViewX’s Application Delivery Automation solutions granular, role-based access control mechanism gave the customer the ability to provide self-service to their application teams. Tasks related to server rotation can be easily delegated to the application teams, who can now log in to the AppViewX platform and perform simple enable/disable functions.

  • All the actions performed are logged and the changes can easily be tracked.
  • Server rotations now take far less time and tickets for simple operational tasks no longer stack up in a queue.

Business Benefits

  • The reduction in server rotation delays is saving millions of dollars.
  • Application teams have the flexibility to perform upgrades and changes on their servers as they need to, without having to depend on submitting a ticket and waiting for it to be resolved.